Terms and Conditions

Crate Hire UK Divider


1.     Definitions

2.     Quotation

3.     Existence of Contract

4.     Prices

5.     Payment & Charges

6.     Delivery and Return

7.     Risk, Delivery & Performance

8.     Claims Notification

9.     Scope of Contract

10.   Extent of Liability

11.   General

12.   Title

13.   Confidentiality

14.   Cancellation

15.   Force Majeure

16.   Law & Jurisdiction

17.   Notices


1. Definitions

In these conditions the following terms shall have the following meanings:

Company’ Crate Hire UK Ltd

Customer’ any legal person or body corporate who’s Order is accepted by the Company.

Contract’ any contract for the supply of Goods or Services by the Company to the Customer.

Goods’ any goods forming the subject of this contract including parts and components of or materials incorporated in them.

‘Continuous Authority’ ‘Recurring Transaction Authority’ is a consent given by the customer to authorise us to collect payment for specific charges as specified in article 5 (Charges and Payment)

Services’ any services forming the subject of this contract.


2. Quotation

a. Quotations by the Company unless otherwise stated in them shall be open for acceptance in 30 days of the date of the quotation.


3. Existence of Contract

a. No Contract shall come into existence until the Customer’s order (however given) is accepted by the earliest of; the Company’s written acceptance, delivery of the Goods or Services, or the Company’s invoice

b. These conditions shall be incorporated in the Contract to the exclusion of any terms or conditions stipulated or referred to by the Customer

c. No variation or amendment of this document or oral promise or commitment related to it shall be valid unless committed to writing and signed by or on behalf of both parties


4. Prices

a. The Prices for the Goods or Services are ex-works and exclude packing, insurance and carriage, VAT, and other taxes or duties. Prices invoiced are calculated in respect of the quantity of Goods or Services actually delivered and hours of Services provided irrespective of the quantity in respect of which any quotation was issued.

b. The Company shall have the right to adjust its prices for any increase in the price of materials, parts, labour, and transport, changes in work of delivery schedules or quantities or any other costs of any kind arising for any reason after the date of the Contract.

c. Price clauses shall take effect on the date of service on the customer of notice of the change.


5. Payment & Charges

All the charges applicable to the customers rental contract are set out below:

a. Payment Methods

- We do not accept cash

- The customer will be required to provide a valid credit or debit card, which is accepted by us and from which we can deduct the charges. Alternatively, subject to acceptance we may be able to offer a credit account with payment via invoice terms.

- Upon order placement the customer agrees to enter a recurring transaction authority agreement (continuous authority) to enable the collection of any further monies owed in line with the terms set out below.

- The customer agrees not to cancel their payment method whilst rental items remain outstanding without first contacting the company and providing an alternative payment method to enable the claim of further charges for which the customer is liable.

b. Pre Advised Rental Periods

i.          All costs are payable in pounds sterling before the start of the hire agreement period. Order placement constitutes authorisation to debit the customer’s credit card/debit card for the advised rental period, transport cost and consumable items as requested at the time of order.

ii.         The customer may obtain a VAT invoice for monies paid upon request, post delivery of their order; in addition a copy of the customers delivery and collection records are also available upon request.

c. Continuous Authority/Recurring Transaction Authority

i.          Order placement constitutes acceptance from the customer for us to establish a recurring transaction authority and collect from their account any due hire charges and other associated charges related to the rental contract at anytime (as outlined in 5 d. Additional Charges). 

ii.         We reserve the right to amend these terms and conditions including the charges at any time but, were practicable, will use all reasonable endeavours to provide the customer with prior notification of any such amendments

iii.        The customer has the right to cancel the recurring transaction authority at any time by contacting the company; the company agrees they will action any such request immediately to ensure no more claims are originated after receipt but will need full settlement of any outstanding charges within 7 days from the customer by other means.

- The company reserves the right to suspend, restrict, withdraw or terminate the recurring transaction authority at any time and will use all reasonable endeavours to provide the customer with notification if such an event occurs.

 d. Additional Charges

i.          Extended Rental Contracts. The company has the right to take recurring payments from the original payment source as per 5.c.i. if the customer extends the hire of the equipment either verbally, in writing or fails to return the rental equipment to the company before or on the pre advised rental date constitutes notice by the company that any additional hire charges will be taken on a pro rata basis until all of the hire equipment is returned or written off as lost by the customer.   

ii.        Lost/Damaged Items. In the event of rental items becoming lost or damaged beyond serviceable condition, the company will contact the customer to advise of any associated charges and the date on which any such charges will be debited from the customers account.


6. Delivery & Return

a. Unless otherwise and previously agreed in writing (on each occasion) between the Company and Customer, acceptance by the Customer of goods and/or services which have been ordered shall occur upon delivery, or attempted delivery, to the Customer.

b. If the Customer fails to take delivery/ collection or rejects the delivery/ collection during the specified date and time, the Company is entitled to consider the order cancelled and charge an aborted delivery/ collection charge equal to the original amount. In addition a re-stock fee of 50 pence per item will also be charged. The Company may redeliver, but is entitled to charge a re-delivery fee. The Company allows one hour for all deliveries and collections any additional hours will be charged at £35 per hour per driver. 

c. Any date of delivery given by the Company to the Customer shall be an estimate date only and while the Company will endeavour to comply with such date the Company shall not be responsible for late delivery.

d. Without prejudice to the generality of the foregoing the Company shall not be liable for late delivery or failure to deliver through any cause which is beyond the reasonable control of the Company.

e. Where the Seller offers goods for next working day delivery this is on the assumption that the goods are normally held in stock. If at any time a next day delivery order is placed by the Customer, but the goods are not available for whatever reason, the Company shall notify the Customer, and rearrange delivery and offer to dispatch on a next working day basis at the next available opportunity.

f. Orders received outside normal working hours Mon-Fri 09:00-17:00 will be processed on the next working day and for the purpose of delivery the date of processing will be regarded as the date of order.

g. At the expiry of the hire period it is the responsibility of the Customer (unless otherwise agreed) to return the Equipment to the Company between the hours of 9.30am and 5.30pm on any weekday and to obtain the Company’s signed receipt therefore. If the Company agrees in writing to collect the Equipment from the Customer’s premises using a partner, then any Equipment which is not available for collection due to the equipment still being in use or not made available by the customer at point of collection, must be returned by the Customer and will be charged for until so returned or if after a minimum twelve month hire period the equipment is still outstanding the Company reserves the right to write off any outstanding equipment at the current write off cost without notice. The cost of all deliveries and collection by the Company must be paid for by the Customer on demand, even if such deliveries or collections are abortive due to the acts or omissions of the Customer. In all cases Equipment will only be treated as having been returned when the Company has issued a signed receipt to the Customer.

h. All deliveries and collections are carried out by independent transport companies as Crate Hire UK Ltd does not have any vehicles that exceed 3.5T and as a result does not hold a vehicle operators licence. All 3rd party logistic providers are fully insured and hold their own vehicle operators licences which is required by law. If insurance and various licences or any other documentation needed to transport, deliver or collect any goods ordered through Crate Hire UK Ltd online or by phone is required by a customer we reserve the right to submit our preferred suppliers details and documentation as they are responsible for both deliveries and collections of goods using their vehicles.


7. Risk, Delivery and Performance

a. The Goods or Services are delivered to the Customer when the Company makes them available to the Customer or any agent of the Customer or any carrier (who shall be the Customer’s agent whoever pays its charges) at the Company’s premises or other delivery point agreed by the Company.

b. Risk in the Goods or Services passes when they are delivered to the Customer.

c. The Company may at its discretion deliver the Goods or Services by instalments in any sequence.

d. Where the Goods or Services are delivered by instalments, no default or failure by the Company in respect of any one or more instalments shall vitiate the Contract in respect of the Goods or Services previously delivered or undelivered Goods or Services.

e. The Company may deliver to the Customer and the Customer shall accept in satisfaction of the Contract a lesser number than the number of Goods and Services ordered.

f. Any dates quoted by the Company for the delivery of the Goods or Services and performance of the Services are approximate only and shall not form part of the Contract and the Customer acknowledges that in the performance expected of the Company no regard has been paid to any quoted delivery or performance dates.

g. If the Customer fails to take delivery of the Goods or Services or any part of them on the due date and to provide any instructions or documents required to enable the Goods or Services to be delivered on the due date, the Company may on giving written notice to the Customer store or arrange for the storage of the Goods or Services, and on the service of the notice risk in the Goods or Services shall pass to the customer, delivery of the Goods or Services shall be deemed to have been taken place, and the Customer shall pay to the Company all costs and expenses including storage and insurance changes arising from its failure.

h. The Company shall not be liable for any penalty, loss, injury, damage or expense arising from any delay or failure in delivery or performance from any cause at all nor shall any such delay or failure entitle the Customer to refuse to accept any delivery or performance of or repudiate the Contract.

i. The company reserves the right to use other crate hire partners to deliver and service other branded products that equals the customer's order. The customer has a responsibility to return all hired products (i.e crates) regardless of branding or livery as if they were the companies branded own products. The customer has no additional claims or recourse on any other branded goods delivered other than that as if the products are the companies. 

8. Claims Notification

a. Any claim that any Goods or Services have been delivered damaged, are not of the correct quantity or do not comply with their description shall be notified by the Customer to the Company in 7 days of their delivery.

b. Any alleged defect shall be notified by the Customer to the Company in 7 days of the delivery of the Goods or Services or in the case of any defect which is not reasonably apparent on inspection in 2 days of the defect coming to the Customer’s attention and in any event in the following periods; for Goods or Services manufactured by the Company 6 months from the date of delivery; for second hand Goods or Services no period is applicable unless otherwise specified in the Contract; and for Goods or Services not of the Company’s manufacture the warranty period given by the manufacturer.

c. Any claim under this condition must be in writing and must contain full details of the claim including the reference numbers of any allegedly defective Goods or Services.

d. The Company shall be afforded reasonable opportunity and facilities to investigate any claims made under this condition and the Customer shall if so requested in writing by the Company promptly return any Goods or Services the subject of any claim and any packing materials securely packed and paid to the Company for examination.

e. The Company shall have no liability with regard to any claim in respect of which the Customer has not complied with the claims procedures in these conditions.


9. Scope of Contract

Under no circumstances shall the Company have any liability of whatever kind for:

a. Any defects resulting from wear and tear, accident, improper use by the Customer or use by the Customer except in accordance with the instructions or advice of the Company or the manufacturer of any Goods or Services or Goods or Services or neglect or from any instructions or materials provided by the Customer

b. Any Goods or Services which have been adjusted, modified or repaired except by the Company

c. The suitability of any Goods or Services for any particular purpose or use under specific conditions whether or not the purpose or conditions were known or communicated to the Company.

d. Any substitution by the Company of any materials or components not forming part of any specification of the Goods or services agreed in writing by the Company

e. Any descriptions, illustrations, specifications, figures as to performance, drawings and particulars of weights and dimensions submitted by the Company contained in the Company’s catalogues, price lists or elsewhere since they are merely intended to represent a general idea of the Goods or Services and not to form part of the contract or to be treated as representations.

f. Any technical information, recommendations, statements or advice furnished by the Company its servants or agents not given in writing in response to a specific written request from the Customer before the Contract is made, or any variations in the quantities or dimension of any Goods or Services or changes of their specifications or substitution of any materials or components; if the variation or substitution does not materially affect the characteristics of the Goods or services, and the substituted materials or components are of a quality equal or superior to those originally specified.


10. Extent of Liability

a. The Company shall have no liability to the Customer for any loss or damage of any nature arising from any breach of any express or implied warranty or condition of the Contract or any negligence, breach of statutory or other duty on the part of the Company or in any way of or in connection with the performance of or failure to perform the Contract except for death or personal injury resulting from the Company’s negligence, and expressly stated in these conditions.

b. If the Customer establishes that any Goods or Services have not been delivered, have been delivered damaged, are not of the correct quantity or do not comply with their description the Company shall, at its option, replace with similar Goods or Services any Goods or services which are missing, lost or damaged or do not comply with their description, the Company shall either:

i. Replace the goods without further charge, or
ii. Accept the return of the goods and credit the Buyer with the price thereof, or
iii. Make the Buyer an allowance being the difference between the value of the goods at the time of the complaint by the Buyer and the invoice price.

c. If the Customer establishes that any Goods or Services are defective the Customer must return those Goods or Services forthwith, at its own cost, to the Company which will be repaired or replaced at the Company’s discretion and according to manufacturer’s warranty. If the Goods or Services can not be replaced or repaired within 3 months of the Company’s receipt thereof the Company may credit the Customer in part or in full at it’s own discretion.

d. If the Customer returns to the Company any Goods or Services for repair and some are found to be fault free then the Company may, at its own discretion, charge the Customer for its reasonable handling costs.
e. The delivery of any repaired or replacement Goods or Services shall be at the Company’s premises or other delivery point specified for the original Goods or Services.

f. Where the Company is liable in accordance with this condition in respect of only some or part of the Goods or Services the Contract shall remain in full force and effect in respect of the other or other parts of the Goods or Services and no set-off or other claim shall be made by the Customer against or in respect of such other or other parts of the Goods or Services.

g. No claim against the Company shall be entertained for any defect arising from any design or specification provided or made by the Customer or if any adjustment’s, alterations to other work has been done to the Goods or Services by any person except the Company.

h. The Company shall not be liable where any Goods or Services the price of which does not include carriage are lost or damaged in transit and all claims by the Customer shall be made against the carrier. Replacements for such or lost or damaged Goods or Services will, if available, be supplied by the Company at the prices ruling at the date of despatch.

i. In no circumstances shall the liability of the Company to the Customer under this condition exceed the invoice value of the Goods or Services.

j. The Company shall not be bound by any warranty or representation given by or made on its behalf unless specifically stated in writing and expressly signed stating it is to be incorporated in these Terms and Conditions.

11. General

a. The Company may sub-contract the performance of this Contact in whole or in part.

b. The Customer shall not assign or (without first obtaining the Company’s written consent) sub-let these Terms and Conditions or the Contract in whole or in part and it shall be a condition of any such consent to any sub-letting of these Terms and Conditions or the Contract that the Customer shall:
ensure and be responsible for the compliance by any sub-contractor's with the terms of this contract;
include in the sub-contract provisions consistent with these conditions for the benefit of and enforceable by the Company; and furnish the Company with copies of any sub-contract upon the Company’s request at any time.

c. The Company shall have a lien Customer’s property in the Company’s possession for all amounts due at any time from the Customer and may use, sell or dispose of that property as agent for and at the expense of the Customer and apply the proceeds in and towards the payment of such amounts on 28 days’ notice in writing to the Customer. On accounting to the Customer for any balance remaining after payment of any amounts due to the Company and the costs of sale and disposal the Company shall be discharged of any liability in respect of the Customer’s property.

d. The Company may at its discretion suspend or terminate the supply of any Goods or Services if the Customer fails to make any payment when and as due or otherwise defaults in any its obligations under this Contract or any other contract with the Company or becomes insolvent, has an administrative receiver appointed of its business or is compulsorily or voluntarily wound up or the Company shall be discharged of any liability in respect of the Customer’s property.

e. If the Goods or Services are manufactured in accordance with any design or specification provided or made by the Customer the Customer shall compensate the Company in full on demand for all claims, expenses and liabilities of any nature in connection with them, including any claim, whether actual or alleged that the design or specification infringes the rights of any third party.

f. Except for any which is expressly agreed to be included in the Goods and Services all tools, patterns, materials, drawings, specifications and other data provided by the Company shall remain its property and all execution of any orders shall become the property of the Company.

g. All images on the website are a fair representation of the products available to hire or buy and may not necessarily be the exact products you receive with regard to colour, sizes, branding and other small differences.

12. Title

a. For the purpose of section 12 of the Sale of Goods or Services Act 1979 the Company shall transfer only such title or rights in respect of the Goods or Services as the Company has and if the Goods or Services are purchased from a third party shall transfer only such title or rights as that party had and has transferred to the Goods and Services.

b. Notwithstanding the earlier passing of risk title in the Goods or Services shall remain with the Company and shall not pass to the Customer until the amount due under the invoice (including interest and cost) has been paid in full.

c. Until title passes the Customer shall hold the Goods or Services as bailee for the Company and shall store or mark them so that they can at all times be identified as the property of the company.

d. The Company may at any time before title passes and without any liability to the Customer - repossess and dismantle and use or sell all or any of the Goods or Services and by doing so terminate the Customer’s right to use, sell or otherwise deal in them and (for that purpose or determining what if any Goods or Services are held by the Customer and inspecting them) enter any premises of or occupied by the Customer.

e. Until title passes the entire proceeds of the sale of the Goods or Services shall be held in trust for the Customer and shall be held in a separate designed account and not mingled with other moneys or paid into any overdrawn bank account and shall be at all times identifiable as the Company’s money.

f. The Company may maintain an action for the price of any Goods or Services notwithstanding that title in them has not passed to the Customer.


13. Confidentiality

a. The Customer shall not at any time whether before or after the termination of this Contract divulge or use any unpublished technical information deriving from the Company or any other confidential information in relation to the company’s affairs or business method of carrying on business.

14. Cancellation

a. Orders for Goods or Services which have to be made especially for the Customer will be charged in full unless written notice of cancellation is received not later than 2 weeks before the expected delivery date quoted in the Company’s order acknowledgement and manufacture of them or any logistics, components for them has not commenced at the date of that notice.

15. Force Majeure

a. The Company shall not be liable for any act or omission arising which shall render performance of the Contract impossible or shall in any way have the effect of frustrating the common cause where such act or omission is beyond the control of either the Company or the Customer or was not reasonably foreseeable by them. Such acts or omissions shall have the effect of automatically terminating the contract.

16. Law and Jurisdiction

a. These Terms and Conditions shall in all respects be construed and interpreted in accordance with the Law of Contract in England and Wales notwithstanding the effect of the law of the European Union. Where the Company and the Customer have contracted to perform in England and Wales or Scotland the competent Court of Jurisdiction shall be the High Court of England and Wales. Where the Customer is resident in the European Union or EFTA, the Company may at its absolute discretion nominate the Court of the Customer’s member state to be the Court of competent jurisdiction under the Brussels Convention. Where the Customer is resident elsewhere the Company shall possess the absolute discretion as to the competent court or jurisdiction.

17. Notices

a. Any notice given under this Contract shall be in writing and may be served personally, by registered or recorded delivery mail, by email or facsimile transmission, by any other means which any party specifies by notice to the other.
A notice shall be deemed to have been served:

i. if it was served in person, at the time service,
ii. if it was served by post, the day after the day after posting,
iii. if it was served electronically by email.

Crate Hire UK Divider


Crate Hire UK - The UK's Crate Hire Specialists