FAQs - Crate Hire FAQ

Absolutely not, you can hire as many crates and purchase as little packaging as you like, we have no minimum order requirements. We always recommend however, that having more is better than not having enough.

If you are looking to use the crates for a short period of time only, renting crates is far more cost effective than buying. However, we do and can sell our moving crates if you require a longer-term solution. Please contact us directly to enquire about which hire crates we have for sale. 

Absolutely, our new website is designed to allow customers to book rental crates online easily and securely. Booking our hire crates is simple, just choose the hire crates you wish to rent for your moving, storing or relocating application; tell us when you need them and how long for and then checkout and pay. We accept all types of major credit and debit cards and our payment process is SSL secured so there is no need to worry about any details being shared.

We offer generous discounts to customers in the education sector. Discounts of up to 35% are typically available, so please get in touch with us on 0845 835 4870 to discuss your order with us. From time to time we also publish voucher codes for domestic customers to use. The best way to make sure you don't miss a special offer, is to sign up to our newsletter, which you can find right at the bottom of this page.

It's really simple. Our easy to use online shop lets you book crates, hire crate handling equipment and purchase packaging within 3 easy steps. If you need help with ordering online, please see our guide on how to order for assistance. If you would prefer to order by phone (0845 835 4870) then our customer service team will be more than happy to take your order.

If you need to change or decide you wish to cancel your order please phone our office as soon as possible on 0845 835 4870, and we will endeavour to cancel or change your order and amend any payments made.

If you have booked rental crates online or over the phone and wish to have the crates for longer than originally requested, please hold on to the crates until you have finished with them. We will take a payment each additional week you have the crates on hire from your original payment source at the same pro-rata weekly rental. We will notify you by email before any payment is taken.

When you have finished with the crates just contact us to arrange a collection or arrange a delivery back to one of our depots.

Due to our rental crates being made from polypropylene virgin plastic, the hire crates can withstand the weather. Although not waterproof, if you are needing to store your full crates outside for a short time your contents will generally be protected. We advise that you do not store contents in our hire crates outside for long periods of time as we cannot be held responsible for your contents or the British weather.

Of course, just as you can book your rental crates online, you can choose the packaging you require; add to your basket and pay as per normal at checkout. You can purchase removals packaging separately to our crate hire service or you can order them together at the same time. Our intuitive online shop will guide you smoothly through the process whether you just want to purchase packaging, hire crates or both.

All of our attached lidded crates can easily be secured using our crate security seals. When you have finished packing your moving crate, close the integrated interlocking lid and use our security seals to lock. This will ensure your belongings are protected in transit and storage. We also can supply numeric cable ties for added security if needed.

Although every move is different, for most moves, we strongly recommend that you consider hiring crate handling equipment. Crate handling equipment includes things like skates and roll cages which will help you to move your crates around more easily, helping to minimise the amount of lifting and carrying that you'll need to do. To find out more, take a look at our handy guide to using crate handling equipment.

Absolutely, as you would expect from the fastest growing crate hire business in the UK, we also hire crate handling equipment to make your home or office move effortless. Roll cages, Crate Dollies, Crate Skates, Sack Barrows, Library Trollies and Rubber Topped Removal Crate Skates are all available to hire online or over the phone. 

If you are looking to purchase brand new plastic packing crates we can also provide you with a price for these. Please call 0845 835 4870 to discuss your requirements further. We can provide new crates in many different colours and can print or brand them with a logo if required (minimum quantities apply).

Crate Hire UK supplies a wide range of moving crates, packaging and crate handling equipment to both business and home owners needing to move, store and relocate.

Yes, all of our moving crates are fully stackable when full and nest inside of each other when empty allowing you to maximise valuable space when packing and filling your crates.

All moves are different, which is why we have provided a smart crate calculator tool to help you calculate a crate hire package just for you. Our crate rental calculator recommends a bespoke crate package based on the number of people or staff you are looking to move. We have a separate crate calculator for office moving and home moving to best fit your requirements.

We always look to offer customers the widest range of hire crates available, as a result we offer 8 different sizes and types of crates available to rent on a weekly basis. We supply lidded crates and unlidded crates in different convenient sizes giving you complete flexibility for your specific application. For more information, please view our extensive hire crate range.

All of our plastic moving crates are made from polypropylene which offer added strength and robustness to our crates. Polypropylene is 100% recyclable so when our crates come to the end of their lives, they are easily recycled and reused making them extremely friendly to the environment. A great sustainable solution to help you move office and home.

We provide moving boxes in a variety of different sizes, available for you to buy online. No matter what size you choose, all of our cardboard moving boxes are double-walled for maximum strength and durability. Sizes range from our archive moving boxes and our small-sized CB6 moving box, right up to our large CB2 moving boxes.

We also provide wardrobe-style moving boxes suitable for moving clothing, as well long and tall moving boxes.

See our full moving box range.

Absolutely, it would be good to see you and you can choose to collect from one of our 7 nationwide crate service centres. All we ask is that you allow an hour after ordering so we can ensure your crate or packaging order is ready and waiting. Our hours of business are Monday to Friday 8:30am to 5:00pm.

Please use our depot finder to find your nearest collection point.

Our next day standard delivery is subject to orders placed before 4:30pm. Unfortunately, we do not deliver or collect at weekends so please be sure to pick a day when you know you will be available to accept and check your order. We can also provide timed deliveries upon booking for a small additional charge. Deliveries are usually made in the morning and collections in the afternoon.

Our opening hours are from 8:30am to 5:30pm Mondays to Fridays (excluding Bank Holidays). Our staff will be more than happy to help you load or unload your crates from any of our nationwide crate hire depots.

Crate Hire UK is a nationwide crate hire and packaging service, helping people and businesses move, store and relocate. Therefore, we deliver and collect from anywhere in the UK, including all major cities, towns, villages and shires. 

If you fail to make the crates available at the date requested on your order, an additional rental charge will be incurred at the same rental rate. An email notification will be sent automatically informing you of any outstanding hire items. Additional hire charges will be taken up front on a weekly basis until all hire items are returned. If you wish to purchase the crates as lost, you will need to notify us in writing at your earliest convenience.

If you have booked rental crates online or over the phone and wish to return or have the crates collected early, you can email or phone us to arrange an early collection. Any rental charges taken that are not used (i.e. original crate hire order is for 2 weeks but you returned or arranged collection within the first hire week) will be credited to the original payment source on receipt of crates.

If you have not requested a timed delivery or collection when booking your crates, then we generally deliver our hire crates in the morning from 8:30am to 12:00pm and collect all rental crates in the afternoon from 12:00pm till 5:00pm. If you need them to be delivered or collected within a more suitable time period, we recommend booking a time for delivery and collection when ordering crate hire online to avoid any disappointment.

Yes, all payments taken are for the requested period of hire depending on type and quantity of crates and products ordered. Delivery and collection charges if applicable will also be taken and VAT will be added upon checkout. If a valid discount code is available, the applicable discount will be deducted before any payment is taken by Crate Hire UK.

If you are using our online store to book crates or purchase packaging, you will be required to pay by credit or debit card upon checkout. You may also pay over the phone by credit or debit card when ordering with our customer services department. If you are a business customer you may also set up a trade account with us, please contact us directly on 0845 835 4870 to arrange. Pro forma invoices can also be submitted upon request.

All payments taken by us for crate rental and packaging are extremely safe and secure. Our payment partner Sagepay uses a number of security checks to guard against online fraud whilst providing RapidSSL encryption to ensure your personal billing details are completely safe. We do not hold any credit card information to comply with strict rules and regulations. When confirming payment online a padlock will be visible in the web address bar to signify our site is SSL certified. The Crate Hire UK site is completely PCI compliant.

Absolutely, if you wish to extend your crate rental period with us then please inform us by email ([email protected]) or phone (0845 835 4870) no later than the day prior to collection and we will be more than happy to help.

Yes, we have lots of reviews from customers that you can read on independent review websites! You can see Crate Hire UK reviews on a number of websites including, Trustpilot where our customers rate us as excellent, and over on Review Centre, where we are rated 4.7 out of 5.

We do not provide removal services, but suggest if you are looking for a removal service to visit the British Association of Removers website to find a company in your area.

If you're looking for somewhere to hire creates near you, then you've come to the right place. Here at Crate Hire UK we provide crate hire all over the UK, which means no matter where you live, we can deliver direct to your door and we also offer fast next-day delivery.

Alternatively, you can use one of our local crate hire depots. To find a depot for crate hire near you, all you need to do is head over to our crate hire depot finder page.

Moving home is stressful, what with the packing and then unpacking of boxes which cake take quite some time to get through. In fact, it's not uncommon to move home and have boxes stashed away unopened and sorted weeks or even months after a move!

To get your boxes unpacked as quickly and efficiently as possible, we've put together some tips and advice. Take a look at our detailed blog article about how to unpack boxes efficiently after you move.

When you buy moving boxes from Crate Hire UK they'll be delivered flat and will need some basic assembly before they are ready to be used. Our boxes are made using high-quality, strong, double-walled cardboard and one correctly assembled will prove suitable for the packing of most household belongings.

To assemble your boxes takes just a few seconds and is best done with the addition of strong packing tape and a tape dispenser will help speed the process up further. Once the flaps have been folded into place to form the bottom of the box, we recommend securely taping up the bottom with packing tape.

Although this can be a little time-consuming, it's well worth spending some time to ensure your boxes are assembled properly.

Selling your home as quickly as possible is often a primary concern, particularly if you've seen a property you want and have put an offer in. Whilst the time of year and a large number of factors will determine how fast your home sells, we've put together a list of tips to help you sell your home faster.

We've collated a list of 60 helpful moving tips and hacks, including everything you need to know to help your move go more smoothly. Take a look at our guide featuring the ultimate list of 60 moving tips and hacks.

When it comes to figuring out how to pack when moving home or office, there are a few handy tips we can provide to ensure you pack your boxes or crates in the most efficient way possible, helping to keep the contents safe and minimise breakages. Take a look at our guide on how to pack boxes and minimise breakages when moving.

There are certain times of the year when the housing market is more buoyant, making it more likely you'll be able to sell up faster and move into your new home. To find out more, take a look at our guide to the best time of year to move home.